(Last Updated: November 2025)
At Astro Decor & Packaging, we respect your privacy and are committed to protecting your personal information. As a South African company, we adhere strictly to the principles of the Protection of Personal Information Act, 4 of 2013 (POPIA).
This policy outlines what personal information we collect, how we use it, and your rights under POPIA. By using our website and providing us with your information, you agree to the terms of this policy.
- Compliance with POPIA (Protection of Personal Information Act)
Your Consent to Process Personal Information
To give you the best browsing and shopping experience on our website, we may process certain personal information, which includes details you provide to us upon request, and data collected via cookies and user preferences.
By accessing and using our website, you hereby grant Astro Decor & Packaging permission to process and use your Personal Information for the specific purposes for which it was collected.
- Information We Collect and How We Use It
A. Personal Information
Personal Information includes data that can be used to identify you, such as your name, delivery address, phone number, date of birth, and email address.
B. Non-Identifying Information (Cookies and General Usage)
We automatically collect non-personal information when you visit our website. This includes data like your internet browser type, operating system, connection speed, and details on which pages you visit. This information is collected via cookies and similar technologies.
We use this non-identifying data to:
- Improve our website functionality and content.
2. Better understand user trends and preferences.
3. Tailor our website to be more engaging for our customers.
(For detailed information on how we use cookies, please see our dedicated Cookie Policy).
- Accuracy of Information and Your Responsibility
We rely on the accuracy of the information you provide. While Astro Decor & Packaging will use its best efforts to ensure your Personal Information is accurate, you undertake to immediately advise us of any changes to your details should any of this information change (e.g., a new email address or delivery address). - Disclosure of Your Information
We take great care in protecting your personal data.
We will not sell, rent, or trade your Personal Information to third parties.
We may disclose your information to our associated companies or trusted third-party service providers (e.g., courier companies, payment processors, and IT support) only as necessary to fulfill the purpose for which you provided it (like shipping your decor items).
We will only transfer or disclose your data for our business, marketing, and website-related purposes, and never for a third party’s independent marketing use without your express consent.
- Direct Marketing and Promotional Activities
We love keeping our community updated! By providing your contact information, you agree that Astro Decor & Packaging may use it for direct marketing, advertising, and promotional purposes related to our products and services.
You have the right to opt-out of receiving direct marketing communications from us at any time. Every marketing email we send will include a clear and simple unsubscribe link.
- Security and Data Storage
The accuracy and security of your personal data are extremely important to us.
We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Only authorized staff have access to your information.
Any Personal Information we collect will be stored securely within South Africa or in a jurisdiction that offers comparable data protection standards, ensuring full POPIA compliance.
- Your POPIA Rights (Access, Correction, and Complaints)
Under POPIA, you have the right to:
A. Access Your Information
You may request details of the Personal Information we hold about you. This request must be submitted formally to our Information Officer.
B. Correction and Deletion
If you have submitted personal information to us and wish for it to be updated, corrected, or deleted from our records, please email us directly. Please allow us reasonable time to update your records.
C. Complaints
You have the right to report any concerns or complaints regarding the processing of your Personal Information to our Information Officer or directly to the Information Regulator (South Africa).